Conditions d’utilisation

These Terms of Service govern your access to and use of the Juvlixa website and the purchase of products through our online store.

The store is operated by LE BIGORNEAU A ROULETTES. Throughout these Terms, “Juvlixa,” “we,” “us,” and “our” refer to LE BIGORNEAU A ROULETTES.

By accessing our website, placing an order, or using our services, you agree to these Terms, our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies published on our website.

1. Eligibility

To use our website or place an order, you must:

• Be legally capable of entering into a binding contract.
• Be at least the age of legal majority in your country.
• Provide complete, accurate, and current information.
• Use the website only for lawful purposes.

If you are under the legal age of majority, you may use our services only with the permission and supervision of a parent or legal guardian.

2. Products and Services

We make reasonable efforts to display product descriptions, photographs, colours, sizes, materials, and prices accurately.

However, the appearance of colours may vary depending on your screen or device. Minor differences in measurements, patterns, finishes, or packaging may also occur.

Product descriptions and photographs are provided for informational purposes and do not affect any mandatory rights or legal guarantees available to consumers.

We reserve the right to:

• Modify or discontinue products.
• Limit the quantities available for purchase.
• Restrict sales to certain locations or customers when legally permitted.
• Correct product information, pricing, or availability errors.

3. Prices and Taxes

Prices are displayed in the currency shown on the website and include value-added tax where stated or required by law.

Shipping fees and any other applicable charges will be displayed before you complete your order.

We may change prices at any time. Price changes will not affect orders that we have already accepted, except where an obvious pricing error has occurred and applicable law allows the order to be corrected or cancelled.

4. Orders

Submitting an order constitutes an offer to purchase the selected products. After placing an order, you should receive an electronic acknowledgement.

The initial acknowledgement confirms that we have received your order but does not necessarily mean it has been accepted. A binding sales contract is formed when we confirm acceptance or dispatch the order, depending on the checkout process and applicable law.

We may refuse or cancel an order for legitimate reasons, including:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraud or unauthorized payment.
• Incomplete or inaccurate customer information.
• Orders placed for unauthorized commercial resale.
• Legal or delivery restrictions.

If we cancel an order after payment has been collected, the affected amount will be refunded to the original payment method.

5. Customer Information

You must provide accurate billing, delivery, payment, and contact information.

You are responsible for reviewing your order information before completing the purchase. If you notice an error, contact our customer support team as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or been dispatched.

6. Payment

Payment must be made using one of the methods displayed during checkout. Payments may be processed by third-party payment providers.

You confirm that:

• You are authorized to use the selected payment method.
• The payment information provided is accurate.
• Sufficient funds or credit are available to complete the transaction.

We do not directly store complete payment-card details.

7. Shipping and Delivery

Orders are generally processed within 1–2 business days. Estimated delivery times are displayed on our website or during checkout.

Delivery times are estimates and may be affected by carrier delays, public holidays, customs procedures, incorrect addresses, severe weather, or other circumstances beyond our reasonable control.

You must provide a complete and accurate delivery address. Please contact us immediately if you discover an error.

Nothing in this section limits your statutory rights concerning late or failed delivery.

8. Returns and Refunds

Eligible purchases may be returned within 60 days of delivery, subject to the conditions stated in our Return and Refund Policy.

Customers residing in the European Union also have a statutory right to withdraw from most distance purchases within 14 days of delivery, subject to applicable exceptions.

To exercise your withdrawal or return rights, contact us within the relevant period and follow the provided instructions.

Our voluntary 60-day return policy does not restrict your mandatory consumer rights.

9. Legal Guarantee of Conformity

Products sold to consumers benefit from all mandatory legal guarantees available under applicable law, including the French legal guarantee of conformity and the guarantee against hidden defects where applicable.

These legal guarantees apply independently of any voluntary commercial warranty or satisfaction guarantee offered by Juvlixa.

Nothing in these Terms excludes or limits rights that cannot legally be excluded or limited.

10. Promotions and Discount Codes

Promotions and discount codes:

• Apply only during the stated validity period.
• May be subject to eligibility requirements or minimum order values.
• Cannot be exchanged for cash.
• May not be combined unless expressly stated.
• Must be entered before the order is completed.
• May be limited to one use per customer or household.

We may withdraw or correct a promotion affected by fraud, misuse, or an obvious technical error, subject to applicable law.

11. Accounts

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login information.
• Restricting unauthorized access to your account.
• Keeping your account information accurate.
• Informing us promptly of suspected unauthorized access.

We may suspend or close an account where reasonably necessary because of fraud, misuse, security risks, or material violations of these Terms.

12. Acceptable Use

You must not:

• Use the website for unlawful, fraudulent, or abusive purposes.
• Introduce viruses, malware, or other harmful code.
• Attempt to gain unauthorized access to the website, accounts, or systems.
• Interfere with the website’s operation or security.
• Scrape, copy, reproduce, or exploit website content without authorization.
• Impersonate another person or provide misleading information.
• Use automated systems in a manner that places an unreasonable burden on our services.
• Infringe intellectual property or other legal rights.

We may restrict access when reasonably necessary to protect customers, our business, or the website.

13. Intellectual Property

The website and its content—including text, photographs, graphics, branding, designs, videos, and software—are owned by or licensed to Juvlixa and are protected by applicable intellectual-property laws.

You may use the website only for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, sell, or commercially exploit its content without prior written authorization.

14. Third-Party Services and Links

Our store may use or contain links to third-party services, including payment providers, delivery companies, social networks, and applications.

We are not responsible for third-party websites or services that we do not control. Your use of those services may be governed by separate terms and privacy policies.

15. Reviews and User Content

If you submit a review, photograph, comment, or other content, you confirm that:

• You have the right to submit it.
• It is accurate and based on a genuine experience where presented as a review.
• It does not infringe another person’s rights.
• It is not unlawful, threatening, defamatory, discriminatory, or misleading.
• It does not contain malware, spam, or unauthorized advertising.

You grant us a non-exclusive, worldwide, royalty-free licence to display and use submitted content in connection with operating and promoting Juvlixa, subject to applicable privacy and consumer-protection laws.

We may remove content that violates these Terms or applicable law.

16. Website Availability

We aim to keep the website available and secure, but uninterrupted or error-free access cannot be guaranteed.

We may temporarily suspend access for maintenance, security, technical updates, or circumstances outside our reasonable control.

17. Limitation of Liability

To the extent permitted by law, Juvlixa is not responsible for indirect or unforeseeable losses that are not a direct result of our breach.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Gross negligence or intentional misconduct.
• Breach of mandatory consumer rights.
• Any liability that cannot legally be excluded or limited.

For consumers, these Terms do not exclude compensation or remedies available under mandatory law.

18. Indemnification

If you use the website for unauthorized commercial purposes or materially violate these Terms, you may be responsible for losses reasonably resulting from that conduct, to the extent permitted by law.

This section does not apply in a manner that limits mandatory consumer rights.

19. Personal Information

Personal information is processed according to our Privacy Policy and applicable data-protection laws.

By using our services, you acknowledge that your information may be processed by service providers necessary to operate the store, process payments, deliver orders, prevent fraud, and provide customer support.

20. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, or legal obligations.

The version applicable to your purchase is generally the version available when you place your order. Material changes will not apply retroactively where prohibited by law.

21. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply. The affected provision will be interpreted or limited only to the extent necessary under applicable law.

22. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

23. Governing Law and Disputes

These Terms are governed by French law.

If you are a consumer residing in another country, you continue to benefit from any mandatory consumer protections provided by the laws of your country of residence.

If a dispute arises, please contact us first so we can attempt to resolve it amicably. Consumers may also have access to an independent consumer mediator or the competent courts under applicable law.

Nothing in these Terms restricts your right to bring a claim before a court with jurisdiction under mandatory consumer-protection rules.

24. Company Information

Store name: Juvlixa
Legal company: LE BIGORNEAU A ROULETTES
Registered address: 6E ZA de Bel Orme, 22970 Ploumagoar, France
RCS: 994 157 204 R.C.S. Saint-Brieuc
SIRET: 994 157 204 00011
Legal representative: Elise Bizeu
Phone: +33 69915137