Politique de confidentialité

This Privacy Policy explains how Juvlixa, operated by LE BIGORNEAU A ROULETTES, collects, uses, stores, and shares your personal information when you visit our website, purchase our products, contact us, or otherwise use our services.

1. Information We Collect

Depending on how you interact with Juvlixa, we may collect:

Your name, billing address, shipping address, telephone number, and email address.
Order details, purchase history, returns, refunds, and customer-support communications.
Payment-related information processed securely by our authorized payment providers.
Account information, preferences, and saved shopping details.
Device information, IP address, browser type, operating system, and approximate location.
Website activity, including pages viewed, products selected, and interactions with our store.
Marketing preferences and information about how you respond to our communications.
Any information you voluntarily provide when contacting us.

We do not directly store complete payment-card details. Payments are processed by authorized payment-service providers.

2. How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, subscribe to communications, or contact us.
Automatically through cookies and similar technologies when you use our website.
From service providers that support our store, including Shopify, payment processors, delivery companies, analytics providers, and advertising platforms.
From third parties when permitted by applicable law.

3. How We Use Your Information

We may use personal information to:

Process, confirm, and deliver orders.
Collect payments and provide order updates.
Manage returns, refunds, warranty requests, and customer-support enquiries.
Create and manage customer accounts.
Detect and prevent fraud, misuse, and other unauthorized activity.
Maintain the security and functionality of our website.
Improve our products, services, website, and customer experience.
Send marketing communications when you have provided consent or when otherwise permitted by law.
Personalize advertising and measure marketing performance, subject to your consent where required.
Comply with tax, accounting, consumer-protection, and other legal obligations.
Establish, exercise, or defend legal claims.

4. Legal Bases for Processing

When the General Data Protection Regulation applies, we process personal information based on one or more of the following legal grounds:

Contract: Processing is necessary to complete your purchase or provide a requested service.
Legal obligation: Processing is necessary to comply with applicable laws.
Legitimate interests: Processing is necessary for fraud prevention, website security, business administration, and service improvement, provided your rights do not override those interests.
Consent: You have agreed to certain processing, such as optional marketing or non-essential cookies.
Legal claims: Processing is necessary to establish, exercise, or defend legal rights.

You may withdraw your consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

Operate essential website functions.
Remember your preferences and shopping cart.
Maintain security and prevent fraud.
Understand how visitors use our website.
Measure website and marketing performance.
Display personalized advertising when you have provided the required consent.

Where required by law, non-essential cookies will not be used without your consent. You can manage your preferences through our cookie banner or browser settings. Disabling certain cookies may affect the website’s functionality.

6. How We Share Personal Information

We may share personal information with trusted service providers, including:

Shopify and ecommerce technology providers.
Payment processors and financial institutions.
Warehouses, fulfilment partners, delivery companies, and carriers.
Customer-support and communication providers.
Website hosting, security, fraud-prevention, and IT providers.
Analytics, advertising, and marketing providers, subject to applicable consent requirements.
Professional advisers, including accountants, auditors, insurers, and legal advisers.
Government authorities when disclosure is required by law.
Parties involved in a merger, acquisition, restructuring, or sale of business assets.

These parties may only receive information reasonably necessary to perform their services or satisfy applicable legal requirements.

We do not sell personal information for money. Certain advertising or analytics activities may legally be considered “sharing” or “selling” in some jurisdictions. Where applicable, you may opt out through the privacy or cookie controls available on our website.

7. Shopify

Our online store is hosted through Shopify. Shopify processes personal information to provide the ecommerce platform and related services used to operate Juvlixa.

Shopify may process information in countries outside your country of residence. Its processing is governed by its own privacy documentation and applicable data-protection safeguards.

8. International Data Transfers

Some service providers may process personal information outside France or the European Economic Area.

When required, we use appropriate safeguards for international transfers, such as adequacy decisions, approved contractual clauses, or other lawful transfer mechanisms.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Process orders and provide customer support.
Maintain business, accounting, and tax records.
Prevent fraud and resolve disputes.
Enforce our agreements.
Fulfil applicable legal obligations.

Retention periods vary according to the type of information and the purpose for which it was collected. Information is securely deleted or anonymized when it is no longer required.

10. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against loss, misuse, unauthorized access, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Restrict certain processing activities.
Object to processing based on legitimate interests.
Withdraw your consent.
Receive certain information in a portable format.
Object to or opt out of direct marketing.
Submit instructions concerning your information after your death where French law permits.
File a complaint with the relevant data-protection authority.

You may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL) or the supervisory authority in your country of residence.

We may request reasonable information to verify your identity before processing a privacy request.

12. Marketing Communications

We may send promotional emails or messages when you have consented or when otherwise permitted by law.

You can unsubscribe at any time by using the link included in a marketing email or by contacting us. You may continue to receive essential transactional communications concerning your orders or account.

13. Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children below the minimum legal age applicable in their country.

If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

14. Third-Party Websites

Our website may contain links to external websites or services. We are not responsible for their privacy, security, or content practices. We recommend reviewing the privacy policy of each third-party service you use.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The revised version will be published on this page with a new “Last updated” date.

16. Contact and Company Information

For questions, privacy requests, or complaints, please contact us using the contact information published on our website.

Store name: Juvlixa
Data controller: LE BIGORNEAU A ROULETTES
Registered address: 6E ZA de Bel Orme, 22970 Ploumagoar, France
RCS: 994 157 204 R.C.S. Saint-Brieuc
SIRET: 994 157 204 00011
Legal representative: Elise Bizeu
Phone: +33 69915137