Conditions générales de vente

These Terms of Sale apply to all purchases made through the Juvlixa online store.

Juvlixa is operated by:

Legal company: LE BIGORNEAU A ROULETTES
Registered address: 6E ZA de Bel Orme, 22970 Ploumagoar, France
RCS: 994 157 204 R.C.S. Saint-Brieuc
SIRET: 994 157 204 00011
Legal representative: Elise Bizeu
Phone: +33 69915137

By placing an order, you confirm that you have read and accepted these Terms of Sale.

1. Scope

These Terms govern the sale of products offered through Juvlixa to customers purchasing for personal use.

They should be read together with our:

• Terms of Service.
• Privacy Policy.
• Shipping Policy.
• Return and Refund Policy.
• Any product-specific conditions displayed on our website.

Mandatory consumer rights continue to apply and take priority if any provision of these Terms conflicts with applicable law.

2. Seller Information

The seller and contracting party for purchases made through Juvlixa is LE BIGORNEAU A ROULETTES.

Questions about an order, payment, delivery, return, or refund should be directed to our customer-support team using the contact details published on our website.

3. Product Information

We make reasonable efforts to provide accurate information concerning:

• Product characteristics.
• Materials and care instructions.
• Available sizes and colours.
• Product photographs.
• Prices and availability.

Images are provided for illustrative purposes. Colours may appear slightly different depending on your screen, lighting, or device settings.

Measurements may vary slightly because of the manufacturing process. These reasonable variations do not affect your statutory rights where a product is defective or not as described.

Please review the product description and sizing information before ordering.

4. Product Availability

Products are offered subject to availability.

If a product becomes unavailable after you place an order, we will notify you as soon as reasonably possible. We may offer:

• A suitable replacement, subject to your approval.
• A later delivery date.
• Cancellation and a refund for the unavailable item.

We will not send a substitute without your agreement.

5. Prices

Product prices are displayed in the currency shown on the website. Prices include applicable value-added tax where stated or legally required.

Shipping charges and any other applicable costs will be displayed before you confirm the order.

We may change prices at any time, but changes will not normally affect orders already accepted.

If an obvious pricing or technical error occurs, we may contact you to confirm the correct price or cancel the affected order. If the order is cancelled after payment, you will receive a refund.

6. Placing an Order

To place an order, you must:

1. Select the desired product and available options.
2. Add the product to your cart.
3. Provide accurate contact, billing, and delivery information.
4. Select an available delivery and payment method.
5. Review the order and total price.
6. Accept the applicable terms and confirm payment.

You are responsible for checking your order details before completing the purchase.

7. Order Acceptance and Contract Formation

After placing an order, you should receive an electronic acknowledgement confirming that we received it.

The acknowledgement does not necessarily constitute final acceptance. The sales contract is formed when we send an order-acceptance or shipping confirmation, depending on our checkout process.

We may refuse or cancel an order for a legitimate reason, including:

• Product unavailability.
• Incorrect product or pricing information.
• Payment failure or suspected fraud.
• An incomplete or invalid delivery address.
• Legal or delivery restrictions.
• Suspected unauthorized resale activity.
• A clear technical error affecting the order.

If we cancel a paid order, the relevant amount will be refunded to the original payment method.

8. Payment

Payment must be made using one of the methods displayed at checkout.

By submitting payment information, you confirm that:

• The information is accurate and complete.
• You are authorized to use the selected payment method.
• Sufficient funds or credit are available.

Payments may be processed by independent payment providers. We do not directly store complete payment-card details.

If payment is refused or cannot be verified, the order may not be processed.

9. Order Confirmation

After an order has been accepted, you will receive confirmation by email or through another contact method provided during checkout.

The confirmation will generally include:

• Your order number.
• The products ordered.
• The amount paid.
• The delivery address.
• Applicable shipping information.

Please contact us promptly if any information is incorrect.

10. Processing and Delivery

Orders are normally processed within 1–2 business days.

The estimated delivery time is 2–3 business days after dispatch. These periods are estimates and may be affected by public holidays, carrier disruptions, severe weather, customs procedures, or other circumstances outside our reasonable control.

Free shipping is available for orders over €30. Any applicable fee for smaller orders will be displayed during checkout.

Additional delivery terms are provided in our Shipping Policy.

11. Transfer of Risk

For consumer purchases, the risk of loss or damage generally transfers to you when you, or a person designated by you other than the carrier, physically receives the products.

If you independently appoint a carrier that we did not offer, risk may transfer when the products are handed to that carrier, as permitted by applicable law.

12. Right of Withdrawal

Consumers residing in the European Union generally have the right to withdraw from an eligible distance purchase within 14 days, without providing a reason.

The withdrawal period generally begins on the day you or a person designated by you receives the product. For an order delivered in multiple shipments, the period may begin when the final product or shipment is received.

To exercise this right, you must send us a clear statement of your decision before the withdrawal period expires.

13. Effects of Withdrawal

If you validly exercise your right of withdrawal, we will refund eligible payments, including the cost of our least expensive standard delivery method where required by law.

A refund may be withheld until:

• We receive the returned products; or
• You provide satisfactory evidence that the products have been sent back,

whichever occurs first.

Refunds will generally be issued using the original payment method unless another method is expressly agreed.

14. Return of Products

After notifying us of your withdrawal, products must normally be returned within 14 days, unless we provide different instructions or collect them directly.

Products should be returned with their original packaging, labels, and accessories where reasonably possible.

You may handle a product only to the extent necessary to establish its nature, characteristics, and proper functioning. You may be responsible for diminished value caused by handling beyond what would reasonably be permitted in a physical store.

15. Exceptions to the Right of Withdrawal

The statutory withdrawal right may not apply to certain products, including:

• Products made to the customer’s specifications or clearly personalized.
• Sealed products unsuitable for return for health or hygiene reasons after the seal has been removed.
• Products that become inseparably mixed with other items after delivery.
• Other products excluded under applicable consumer law.

An exception will apply only where the relevant legal conditions have been met.

16. Voluntary 60-Day Return Policy

In addition to the statutory withdrawal right, Juvlixa offers a voluntary 60-day satisfaction guarantee, beginning on the date of delivery.

Products returned under this voluntary policy must comply with the conditions in our Return and Refund Policy.

The voluntary return policy does not replace, restrict, or reduce your statutory consumer rights.

17. Incorrect, Damaged, or Defective Products

You should inspect your order after delivery.

If a product is damaged, defective, incomplete, or different from what you ordered, contact us and provide:

• Your order number.
• A description of the problem.
• Clear photographs of the product and packaging, where relevant.

Depending on the circumstances and your legal rights, we may provide repair, replacement, price reduction, or reimbursement.

18. Legal Guarantee of Conformity

Consumers benefit from the mandatory legal guarantee of conformity provided by applicable French and European consumer law.

A product must, among other requirements:

• Correspond to its description.
• Possess the qualities presented before purchase.
• Be suitable for its normal intended purpose.
• Be supplied with the accessories and instructions reasonably expected.
• Meet applicable durability, functionality, and safety requirements.

These rights apply independently of any commercial warranty or voluntary return policy.

19. Guarantee Against Hidden Defects

Customers may also benefit from the French legal guarantee against hidden defects where its legal requirements are satisfied.

A hidden defect is generally a defect that existed at the time of purchase, was not apparent, and makes the product unsuitable for its intended use or substantially reduces that use.

Nothing in these Terms limits the remedies available under mandatory law.

20. Refunds

Approved refunds are issued to the original payment method unless another method is agreed or required.

Processing times may vary depending on the bank or payment provider. Any estimated banking period begins after we have issued the refund.

We will not charge a separate refund fee.

21. Promotions and Discount Codes

Discounts and promotional offers are subject to the conditions displayed with the promotion.

Unless otherwise stated:

• Promotions apply only during the specified period.
• Discount codes must be entered before payment.
• Offers cannot be exchanged for cash.
• Multiple offers cannot be combined.
• A discount may be limited to one use per customer.
• Returned products may reduce or remove eligibility for an order-level discount.

Mandatory refund rights remain unaffected.

22. Customer Responsibilities

You agree to:

• Provide accurate order and delivery information.
• Pay the full amount displayed before confirming the order.
• Review product descriptions and size information.
• Use and care for products according to the provided instructions.
• Contact us promptly concerning delivery or product problems.
• Avoid using our services for fraudulent or unlawful purposes.

23. Liability

We are responsible for fulfilling our obligations under the sales contract and applicable consumer law.

To the extent permitted by law, we are not responsible for indirect or unforeseeable losses that were not caused by our breach.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation.
• Death or personal injury caused by negligence.
• Gross negligence or intentional misconduct.
• Breach of mandatory consumer rights.
• Any liability that cannot legally be excluded.

24. Personal Information

Personal information collected in connection with a purchase is processed according to our Privacy Policy and applicable data-protection law.

Information may be shared with payment providers, fulfilment partners, delivery companies, fraud-prevention services, and other providers necessary to complete the order.

25. Complaints and Mediation

If you have a complaint, please contact our customer-support team first and provide your order number and a clear description of the issue.

We will attempt to resolve the dispute amicably. If an amicable solution cannot be reached, eligible consumers may refer the dispute to a competent consumer mediator.

The name and contact information of the appointed consumer mediator should be displayed in Juvlixa’s legal information once selected.

26. Governing Law and Jurisdiction

These Terms of Sale are governed by French law.

Consumers residing in another country continue to benefit from any mandatory protections granted by the laws of their country of residence.

Any dispute may be brought before the courts with jurisdiction under applicable consumer-protection rules.

27. Changes to These Terms

We may update these Terms of Sale when our services, commercial practices, or legal obligations change.

The version that applies to your order is generally the version available when the order is placed. Changes will not apply retroactively where prohibited by law.

28. Contact and Company Information

For questions concerning these Terms of Sale or an order, contact our customer-support team.

Store name: Juvlixa
Legal company: LE BIGORNEAU A ROULETTES
Registered address: 6E ZA de Bel Orme, 22970 Ploumagoar, France
RCS: 994 157 204 R.C.S. Saint-Brieuc
SIRET: 994 157 204 00011
Legal representative: Elise Bizeu
Phone: +33 69915137