Politique d’expédition

This Shipping Policy explains how orders placed through Juvlixa, operated by LE BIGORNEAU A ROULETTES, are processed and delivered.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed during weekends or public holidays will normally be processed on the next business day. During busy periods, promotions, or holidays, processing may take slightly longer.

You will receive an order-confirmation email after completing your purchase and a shipping-confirmation email when your order has been dispatched.

2. Estimated Delivery Time

The estimated delivery time is 2–3 business days after dispatch.

Delivery times are estimates and are not guaranteed. Delays may occur because of carrier disruptions, public holidays, severe weather, incorrect delivery information, customs procedures, or other circumstances outside our reasonable control.

3. Shipping Costs

We offer free shipping on orders over €30.

For orders below €30, any applicable shipping fee will be displayed during checkout before payment is completed.

4. Delivery Locations

We deliver only to the destinations available during checkout. If your country or region cannot be selected, we may not currently ship to that destination.

Some remote areas, islands, military addresses, post-office boxes, or restricted locations may not be eligible for delivery.

5. Order Tracking

When tracking is available, you will receive a shipping-confirmation email containing a tracking number or tracking link.

Tracking information may take up to 48 hours after dispatch to become active. If your tracking information has not updated after this period, please contact our customer-support team.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient’s full name.
  • Street name and building number.
  • Apartment or unit number, where applicable.
  • Postal code and city.
  • Country.
  • Valid telephone number and email address.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed once the order has entered processing or been dispatched.

Additional shipping costs caused by an incorrect or incomplete address may be charged where permitted by law.

7. Delivery Attempts and Unclaimed Packages

The carrier may make one or more delivery attempts or redirect the package to a collection point.

Customers are responsible for monitoring tracking updates and collecting packages within the carrier’s stated period.

If a package is returned because it was refused, unclaimed, or sent to an incorrect address provided by the customer, we will contact you regarding redelivery or reimbursement. Reasonable return or redelivery costs may be deducted where legally permitted.

8. Delayed Orders

If your order has not arrived within the estimated delivery period, please:

  1. Check the tracking information.
  2. Confirm that the delivery address is correct.
  3. Check with household members, neighbours, reception staff, or the designated collection point.
  4. Contact our customer-support team for assistance.

If delivery is significantly delayed, you may have the right to request delivery within an additional reasonable period and, where applicable, cancel the order under consumer-protection law.

9. Lost Packages

If tracking indicates that a package may be lost, please contact us as soon as possible.

We will investigate the matter with the carrier. If the package is confirmed as lost before delivery, we may provide a replacement or refund in accordance with applicable law.

10. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

  • Check the delivery location and surrounding area.
  • Ask household members, neighbours, reception staff, or building management.
  • Check whether the carrier left it at a collection point.
  • Contact the carrier using the tracking number.
  • Contact our customer-support team if the package remains missing.

We may request written confirmation or supporting information before opening an investigation.

11. Damaged Packages

Please inspect your order promptly after delivery.

If a package or product arrives damaged, contact us as soon as possible and provide:

  • Your order number.
  • A description of the damage.
  • Clear photographs of the product and packaging.
  • A photograph of the shipping label where possible.

Do not discard the packaging until your claim has been reviewed.

12. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, and handling charges may apply.

Unless expressly stated during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility. Customs procedures may also delay delivery.

This section does not affect any mandatory price-disclosure requirements under applicable consumer law.

13. Separate Shipments

Orders containing multiple products may occasionally be delivered in separate packages. You may receive a separate tracking number for each shipment.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

14. Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

We will try to assist, but changes or cancellations cannot be guaranteed after processing has started. Once an order has been dispatched, it must normally be handled under our Return and Refund Policy.

15. Force Majeure

We are not responsible for delivery delays caused by events outside our reasonable control, including natural disasters, severe weather, strikes, transportation interruptions, government restrictions, customs delays, or network failures.

This provision does not limit any mandatory consumer rights.

16. Contact and Company Information

For shipping questions, tracking assistance, or delivery problems, please contact our customer-support team and include your order number.

Store name: Juvlixa
Legal company: LE BIGORNEAU A ROULETTES
Registered address: 6E ZA de Bel Orme, 22970 Ploumagoar, France
RCS: 994 157 204 R.C.S. Saint-Brieuc
SIRET: 994 157 204 00011
Legal representative: Elise Bizeu
Phone: +33 69915137